# Five Good Friends - Helpers > Five Good Friends - Helpers knowledge base – help articles and documentation. ## Support at Home - [New Brokerage Agreement](https://helper-support.fivegoodfriends.com.au/en_us/new-brokerage-agreement-HkhUidNAxe.md): To make things easier the topline changes to the agreement are outlined below Reordered some items to assist with the logical flow and grouping of topics - [Support at Home: Scheduling Visits Guide](https://helper-support.fivegoodfriends.com.au/en_us/support-at-home-scheduling-visits-guide-B17J_VlyWg.md): Overview Helpers can selfschedule visits for their primary Members When adding a visit for Members receiving aged care funding government rostering detai - [Managing your visits](https://helper-support.fivegoodfriends.com.au/en_us/managing-your-visits-Hyr3Cxmll.md): Managing Visits We want you to feel confident when starting your visits This article covers the key things to remember to ensure smooth welldocumented visit ## Business Skills - [My sole trader checklist](https://helper-support.fivegoodfriends.com.au/en_us/example-page-HyrfdIh1s.md): We are really excited that you have made the decision to join the Five Good Friends Platfrom as a Helper As a sole trader or independent contractor w - [Welcome aboard](https://helper-support.fivegoodfriends.com.au/en_us/welcome-aboard-rkSCeMiRc.md): Welcome and thank you for joining Five Good Friends as a Helper Starting out as Helper and an independent contractor can sometimes be a little overwhelming - [The Five Good Friends Platform Fee](https://helper-support.fivegoodfriends.com.au/en_us/the-five-good-friends-platform-fee-rJT9N1EMs.md): When Five Good Friends began in 2017 the vision was to revolutionise home care by building a selfservice platform that connected people with the best care - [What to wear on a Member visit?](https://helper-support.fivegoodfriends.com.au/en_us/what-to-wear-on-a-member-visit-Sy4aL8KGj.md): A good first impression can make a huge difference in your interactions as a Helper This applies when meeting Members and their loved ones but also when ta - [The Brokerage Agreement: a must read](https://helper-support.fivegoodfriends.com.au/en_us/the-brokerage-agreement-ByH6tpjGs.md): The Five Good Friends Brokerage Agreement is a legal document that outlines the terms and appointment of Helpers who are working on the Five Good Frie - [Who helps the Helper? Your Helper support team](https://helper-support.fivegoodfriends.com.au/en_us/who-helps-the-helper-your-helper-support-team-HJEuDUYMo.md): Delivering highquality home support and care has never been more important or in demand Increasingly Australians choose to receive care services in their - [What you need to know at tax time?](https://helper-support.fivegoodfriends.com.au/en_us/what-you-need-to-know-at-tax-time-rJb8mNbmj.md): Working as a Helper yoursquoll get to do great things supporting people in your community choosing when you do it and earning on your terms Yoursquol - [Can I provide services for Members in hospital?](https://helper-support.fivegoodfriends.com.au/en_us/can-i-provide-services-for-members-in-hospital-BJmX_IYGs.md): ivaeawjo ao ijoeawvjaoew - [Getting an ABN for an independent contractor](https://helper-support.fivegoodfriends.com.au/en_us/getting-an-abn-for-an-independent-contractors-Syv3lLYMj.md): What is an ABN An ABN is a unique 11 digit number that identifies your business companies and sole traders to the Government ABNs are free when you r - [How can I claim expenses?](https://helper-support.fivegoodfriends.com.au/en_us/how-can-i-claim-expenses-SksA8S5fs.md): As a Helper it is very important to remember that expenses must be first agreed by the Member or Authorised Representative and incurred as part of the provi - [Holiday planning for Helpers: how to maintain care for your Members](https://helper-support.fivegoodfriends.com.au/en_us/holiday-season-planning-with-your-members-S1haxQxuo.md): With the holiday season just around the corner we encourage Helpers and Members to start talking to one another about their plans It is a busy tim - [How do I claim expenses for an NDIS Member?](https://helper-support.fivegoodfriends.com.au/en_us/how-do-i-claim-expenses-for-an-ndis-member-HyRjW4lOo.md): Invoicing for Travel Costs for an NDIS Member Depending on your NDIS Members funding you may be able to charge for travel costs when providing transport - [Financial considerations - what you need to think about](https://helper-support.fivegoodfriends.com.au/en_us/financial-considerations-what-do-you-need-to-think-about-rkT_hVx_i.md): Financial Considerations Some information to help you When you first begin as Helper on the Five Good Friends Platform one of the key elements to t - [Matching - How do we help match you to Members](https://helper-support.fivegoodfriends.com.au/en_us/matching-how-do-we-help-match-you-to-members-Bk1IHwds.md): At Five Good Friends were committed to fostering long happy working relationships by matching you with the best Members for your skills availability loc - [When will I get paid?](https://helper-support.fivegoodfriends.com.au/en_us/when-is-the-next-helper-payment-H1i3At_o.md): Helper - [The power of friendship, community, and purpose](https://helper-support.fivegoodfriends.com.au/en_us/friendship-community-purpose-HJhfBTzj.md): Who are your friends Who is in your tribe Where is your community What is your purpose in life is What is the reason you get out of bed every day - [Your first week with Five Good Friends](https://helper-support.fivegoodfriends.com.au/en_us/your-first-week-with-five-good-friends-H1L4CHN8i.md): Welcome Aboard Welcome and thank you joining the Five Good Friends Platform as a Helper Starting out as Helper and an independent contrac - [How your Members' invoices are generated: the Check-out process](https://helper-support.fivegoodfriends.com.au/en_us/get-paid-the-right-amount-at-the-right-time-SJyjRMKe2.md): The following email has been sent today to All Helpers excluding archived via Kustomer If you are talking to Helpers please use it as an opportunity t - [Access your earnings and statements](https://helper-support.fivegoodfriends.com.au/en_us/access-your-earnings-and-statements-SJJqxssMh.md): pdfupe6xan9AZG7chy - [Your Business: Preparing for Work](https://helper-support.fivegoodfriends.com.au/en_us/your-business-preparing-for-work-SJfhrOVOs.md): Most Helpers are Independent Contractors working on the Five Good Friends platform Being an Independent Contractor means that you are your own boss ndash - [Your Business: Time Management](https://helper-support.fivegoodfriends.com.au/en_us/your-business-time-management-rkPvNKen2.md): As a Helper in charge of your own business your time is one of the most valuable resources you have Knowing how to use your time effectively is a highly benef - [Need to update your Helper details?](https://helper-support.fivegoodfriends.com.au/en_us/need-to-update-your-helper-details-SkkadFe3n.md): Wh - [Public holidays: how to plan and communicate with your Members](https://helper-support.fivegoodfriends.com.au/en_us/upcoming-public-holiday-what-you-need-to-do-SkmkycLk6.md): When a public holiday is soon to occur Five Good Friends encourages Helpers to ask a number of questions to Members including When is the public holiday - [Members - how can I help?](https://helper-support.fivegoodfriends.com.au/en_us/members-how-can-i-help-Sy0fqjjga.md): Helper Services What you can and can not help with At Five Good Friends Helpers provide Members who are ageing and living with a disabiliwith a wide rang - [Insurance webinar: what you need to know as an independent contractor](https://helper-support.fivegoodfriends.com.au/en_us/insurance-what-you-need-to-know-as-an-independent-contractor-HJ9UADaST.md): Running your own care business also comes with an added layer of responsibility Insurance is an important part of running your own business especially when th - [The Independent Contractor Model](https://helper-support.fivegoodfriends.com.au/en_us/the-independent-contractor-model-ByXdh3vpyl.md): Understanding the independent contractor model at Five Good Friends Welcome to Five Good Friends If youre joining us as a Helper youre stepping into a uni - [Thriving as a Helper with Five Good Friends](https://helper-support.fivegoodfriends.com.au/en_us/thriving-as-a-helper-with-five-good-friends-HkbRyjijj.md): Every day of the week Helpers on the Five Good Friends platform support Members living in the homes and communities they love Helpers come from all w - [Managing your visits](https://helper-support.fivegoodfriends.com.au/en_us/managing-your-visits-Hyr3Cxmll.md): Managing Visits We want you to feel confident when starting your visits This article covers the key things to remember to ensure smooth welldocumented visit ## Learning and Development - [Post Traumatic Stress Disorder and how you can support?](https://helper-support.fivegoodfriends.com.au/en_us/post-traumatic-stress-disorder-SJQfEoC9.md): Did you know that poeple with PostTraumatic Stress Disorder PTSD are more likely to develop dementia is a psychiatric condition that affects people - [Mealtime support: A guide for Helpers](https://helper-support.fivegoodfriends.com.au/en_us/new-course-safe-swallowing-strategies-ByHY314fs.md): Access to safe and enjoyable mealtimes is critical ndash it minimises the risk of choking and severe health problems It improves a persons safety and qua - [Medication Suite: Basic Medication](https://helper-support.fivegoodfriends.com.au/en_us/medication-suite-SJJIuK9Go.md): When you are starting as a Helper one service that you may need to provide is basic medication support Our Basic Medication Support course inc - [National Disability Insurance Scheme (NDIS): Participants and their Stories](https://helper-support.fivegoodfriends.com.au/en_us/learning-and-development-national-disability-insurance-scheme-participants-rycsy8Yfo.md): The National Disability Insurance Scheme NDIS supports over 500000 Australians with disability While NDIS participants may share some common challenges - [Grow your career with our Learning and Development Program](https://helper-support.fivegoodfriends.com.au/en_us/grow-your-career-with-our-learning-and-development-program-HJQRk8Yzo.md): At Five Good Friends we provide a platform Helpers love is easy to join and acts as a gateway to a fantastic network of Members and fellow Helpers Many p - [NDIS Participants: Mental Health](https://helper-support.fivegoodfriends.com.au/en_us/ndis-participants-and-mental-health-By_DGodi.md): How society views and treats people with mental illnesses is slowly improving However there are still a lot of misconceptions about mental health that can - [Managing Aggression: Verbal, Physical & Sexual](https://helper-support.fivegoodfriends.com.au/en_us/managing-aggression-ryPvFAbds.md): Your work as a Helper makes an important difference in the lives of your Members and their loved ones Supporting Members to live at home for longer maintai - [Medication Suite: Assisting with Oral and Altering Medication](https://helper-support.fivegoodfriends.com.au/en_us/assisting-with-oral-and-altering-medication-BkQPhRZ_j.md): The newest course in Five Good Friendsrsquo suite of medication training focuses on assisting Members to take oral medications and safely and accurately al - [Your Business: Preparing for Work](https://helper-support.fivegoodfriends.com.au/en_us/your-business-preparing-for-work-SJfhrOVOs.md): Most Helpers are Independent Contractors working on the Five Good Friends platform Being an Independent Contractor means that you are your own boss ndash - [Your Business: Customer Service](https://helper-support.fivegoodfriends.com.au/en_us/your-business-customer-service-SkY4IdNus.md): The second instalment in Five Good Friendsrsquo training series focused on running your own small business as a Helper available In the first m - [Frame It Series: Shared Notebook](https://helper-support.fivegoodfriends.com.au/en_us/frame-it-series-shared-notebook-r1GtP_Vdi.md): Throughout our Frame It series wersquove gone through different methods of communication to improve the standard of care that Members receive Our l - [Frame It Series: Incident Reports](https://helper-support.fivegoodfriends.com.au/en_us/frame-it-series-incident-reporting-SJ0BuONOj.md): During your visits with Members there may be incidents that put your safety or your Membersrsquo safety at risk An incident is defined as - [Frame It Series: Help Plan](https://helper-support.fivegoodfriends.com.au/en_us/frame-it-series-help-plan-ry1XFLr_i.md): To ensure that Members are receiving a high standard of care Five Good Friends has multiple forms of communication which assist Helpers in planning and carr - [Decision Making: Managing Members Money](https://helper-support.fivegoodfriends.com.au/en_us/decision-making-managing-members-money-rJoshqLOi.md): Every day Helpers strive to support Five Good Friends members maintain their independence including independence with their money However there are times - [Mandatory Code of Conduct for Aged Care](https://helper-support.fivegoodfriends.com.au/en_us/new-mandatory-code-of-conduct-ry3dfnCAs.md): httpshelpersupportfivegoodfriendscomauenuspreviewarticlehowdoesappworkBJPo3SFGs - [Micro-credentialling: a new way of learning](https://helper-support.fivegoodfriends.com.au/en_us/micro-credentialling-a-new-way-of-learning-SJqzr2Db3.md): Five Good Friends provides training opportunities that are key to the care that Members receive and the support that Helpers provide Our training courses allow - [Decision Making Module: Member Emergency](https://helper-support.fivegoodfriends.com.au/en_us/decision-making-module-member-emergency-ByUHjOibh.md): Member emergencies are an unpleasant but real possibility when working as a Helper Though it might not be nice to think about them being aware of the risk and - [Decision Making Module: Conflict of Interest](https://helper-support.fivegoodfriends.com.au/en_us/decision-making-module-conflict-of-interest-SJKWpujZ3.md): The professional friendship shared by Helpers and Members is a relationship that is built on trust As well as being responsible for the Members care and wellb - [Decision Making Module: Member Not at Home](https://helper-support.fivegoodfriends.com.au/en_us/decision-making-module-member-not-at-home-ByUNpYsZn.md): In previous training modules in the Decision Making series weve looked at how you can use the StopThinkGo Decision Making model to decide the safest course - [Medication Series: Inhalant Medication course](https://helper-support.fivegoodfriends.com.au/en_us/medication-series-inhalant-medication-course-ry5QbI8M3.md): Kate Friend NDIS NorthWest Just looping back to you to know that the Inhalant Course email went out today Thank you so much for the suggestion Love - [Personal Care Course: Bathing and Showering](https://helper-support.fivegoodfriends.com.au/en_us/new-personal-care-course-bathing-and-showering-SkGIL2oMn.md): Showering and bathing is an important and activity for a range of different reasons As well as maintaining physical health and hygiene washing the body can im - [Your Business: Health and Safety](https://helper-support.fivegoodfriends.com.au/en_us/your-business-health-and-safety-B1XNOefHn.md): Your Business Health and Safety - [Your Business: Using Technology](https://helper-support.fivegoodfriends.com.au/en_us/your-business-using-technology-rk7Ilkwy2.md): pdfupe6xan9AZG7chy - [Your Business: Time Management](https://helper-support.fivegoodfriends.com.au/en_us/your-business-time-management-rkPvNKen2.md): As a Helper in charge of your own business your time is one of the most valuable resources you have Knowing how to use your time effectively is a highly benef - [Course: Medication Support Policy](https://helper-support.fivegoodfriends.com.au/en_us/new-course-medication-support-policy-BkrBPFx23.md): Medication Support is one of many essential services provided by Helpers that allow Members to maintain their independence Even though Helpers are not administ - [Mobility Assistance courses: three levels of assistance training](https://helper-support.fivegoodfriends.com.au/en_us/courses-mobility-assistance-Bk3GrDmza.md): For Five Good Friends Members being able to mobilise is about more than simply moving around It represents freedom choice independence dignity and control - [Course: Meaningful Connections](https://helper-support.fivegoodfriends.com.au/en_us/meaningful-connections-course-Sk4hgEnmC.md): Uncover the impact of meaningful connections with Five Good Friends' new course and 20 resource sheets covering a range of interests. Enrol now! - [Empowering our Helpers: introducing the GROW coaching model](https://helper-support.fivegoodfriends.com.au/en_us/grow-coaching-model-HkDVOchvC.md): Five Good Friends provides Helpers with support and coaching in your community to help you reach your goals As an Independent Contractor connecting with Membe - [Your Business: Communication](https://helper-support.fivegoodfriends.com.au/en_us/your-business-communication-r1aQaGga.md): Thought it might seem simple communication is much more than just an exchange of information Effective communication is one of the most important elements of - [Medication support scenarios: How to respond safely as a medication-trained Helper](https://helper-support.fivegoodfriends.com.au/en_us/safe-medication-support-scenarios-for-helpers-B19Zi6Bxyg.md): Discover six safe medication support scenarios to assist Helpers with staying within scope, ensuring the safety and well-being of Five Good Friends' Members. ## Our App - [Push notifications (IOS/Apple)](https://helper-support.fivegoodfriends.com.au/en_us/push-notifications-HkTmKF5zs.md): What are push notifications A push notification is simply a message that pops up on your mobile device By allowing push notifications this mean Five G - [Do I need to leave the app open during a visit?](https://helper-support.fivegoodfriends.com.au/en_us/do-i-need-to-leave-the-app-open-during-a-visit-S1TqXLKfi.md): Once you have successfully checkedin to a visit you can safely use other applications on your phone or put your phone to sleep The app should remember if - [The role of a Member's Help Plan](https://helper-support.fivegoodfriends.com.au/en_us/the-members-help-plan-Sk9H4LKGs.md): At Five Good Friends we strive to help people live engaged and successful lives in the homes and communities they love We put our Members and their familie - [How do I report an incident?](https://helper-support.fivegoodfriends.com.au/en_us/how-do-i-report-an-incident-r1lAhBNfi.md): Five Good Friends encourages and values the prompt identification and reporting of incidents and near misses whether they relate to you individually or Memb - [Adding, moving or cancelling a Member visit](https://helper-support.fivegoodfriends.com.au/en_us/who-helps-the-helper-SkSXKHYGs.md): Helpers can edit cancel and create new visits on behalf of Members or Authorised Representatives You can work with Members and Authorised Representatives - [How does the app work?](https://helper-support.fivegoodfriends.com.au/en_us/how-does-app-work-BJPo3SFGs.md): We are excited that you have made the decision to jump on board and join our amazing network of Helpers You have now received your first message from - [Things you should know and must do](https://helper-support.fivegoodfriends.com.au/en_us/things-you-should-know-and-must-do-HyQcBLYfs.md): vknawepqoive pjioev poijqepij - [What to do if I am running late?](https://helper-support.fivegoodfriends.com.au/en_us/what-to-do-if-i-am-running-late-H1V0I8YGi.md): vaione avoei h - [An unscheduled visit - what do you need to do?](https://helper-support.fivegoodfriends.com.au/en_us/an-unscheduled-visit-what-do-you-need-to-do-rkmvOItzs.md): ovnapwoejvoeij eovji - [How do I download the app?](https://helper-support.fivegoodfriends.com.au/en_us/how-do-i-download-the-app-ByXEercfi.md): The Five Good Friends App is available on the Apple App store and the Google Play Store You can also access your account via a web browser Instal - [How do I find other people in my Members Care Team](https://helper-support.fivegoodfriends.com.au/en_us/how-do-i-find-other-people-in-my-members-care-team-rkls4S5Mi.md): From June 14th 2022 we introduced a new Care Team structure The changes we are making can be summarised very simply More resources new speci - [The top five features on our app](https://helper-support.fivegoodfriends.com.au/en_us/how-we-use-technology-to-improve-home-care-BJdouOi.md): On our app Lets you see a Members Help Plan with everything you need to know Write Checkin Notes as you are the eyes and the e - [Check-out Notes and Notebook - What is the difference?](https://helper-support.fivegoodfriends.com.au/en_us/check-out-notes-and-notebook-what-is-the-difference-r1JxEtZ_s.md): As a Helper you are the eyes and ears in the home The information you provide to us through Five Good Friends app is critical It is also really important t - [The Verifications Feature](https://helper-support.fivegoodfriends.com.au/en_us/the-verifications-feature-H1hb8KZ_o.md): At Five Good Friends we are always working to increase our apps functionality to allow you to do the great work you do and deliver amazing care and suppor - [How do I see a Members Help Plan?](https://helper-support.fivegoodfriends.com.au/en_us/how-do-i-see-a-members-help-plan-r1YSqYZOo.md): How do I see my Members Help Plan As a Helper you have direct access to your Members Help Plans in the Five Good Friends app Genevieve Atkinson Writt - [How to use the App - a video presentation](https://helper-support.fivegoodfriends.com.au/en_us/how-to-use-the-app-a-video-presentation-HJmi2PW2.md): The - [Members - how can I help?](https://helper-support.fivegoodfriends.com.au/en_us/members-how-can-i-help-Sy0fqjjga.md): Helper Services What you can and can not help with At Five Good Friends Helpers provide Members who are ageing and living with a disabiliwith a wide rang - [Need to cover a visit? What steps to take](https://helper-support.fivegoodfriends.com.au/en_us/need-to-cover-a-visit-what-steps-to-take-S1aqmqxV3.md): Dorothy2023 - [Own your potential: stand out and showcase your attributes!](https://helper-support.fivegoodfriends.com.au/en_us/own-your-potential-stand-out-and-showcase-attributes-SyoVLI5aR.md): Learn how to enhance your profile preferences in the Five Good Friends app and improve your work opportunities. - [What do I do if I forget to check-out?](https://helper-support.fivegoodfriends.com.au/en_us/what-do-i-do-if-i-forget-to-check-out-HJb6u9YyZl.md): As soon as you remember open the app find the visit on your schedule and checkout of it It is important you have strategies in place to remind yourself to - [Can I change a check-out after I've submitted it?](https://helper-support.fivegoodfriends.com.au/en_us/can-i-change-a-check-out-after-ive-submitted-it-SJr5jqY1x.md): Once a visit has been checkedout and rated it cannot be changed by a Helper If you have already checked out and now need to change the time please contact yo - [How do I check-in and out of a visit?](https://helper-support.fivegoodfriends.com.au/en_us/how-do-i-check-in-and-out-of-a-visit-SJsDoKJg.md): When you visit a member you should check in and out so your invoice is accurate and the family knows when you are there and for how long To check in and - [Push notifications and how to enable them (Android)](https://helper-support.fivegoodfriends.com.au/en_us/push-notifications-and-how-to-enable-them-android-rkXh7iY1Ze.md): What are push notifications A push notification is simply a message that pops up on your mobile device By allowing push notifications this mean Five Good - [Keeping your phone ready for visits](https://helper-support.fivegoodfriends.com.au/en_us/keeping-your-phone-ready-for-visits-Syc49st1Wl.md): The Five Good Friends app is essential to use when you visit your Members so its important to have your device generally your phone with you at all times - [Managing your visits](https://helper-support.fivegoodfriends.com.au/en_us/managing-your-visits-Hyr3Cxmll.md): Managing Visits We want you to feel confident when starting your visits This article covers the key things to remember to ensure smooth welldocumented visit - [New in the app: Member low balance alert](https://helper-support.fivegoodfriends.com.au/en_us/new-in-the-app-member-low-balance-alert-S19GSdLbfl.md): Member ## Health and Wellness - [The benefits of box breathing](https://helper-support.fivegoodfriends.com.au/en_us/taking-time-out-to-just-breathe-box-breathing-HyEZZrNOj.md): Pause for a moment and breath zwj In recognition of R U Ok Day on the 8th of September Five Good Friends would love to share a simple helpful - [Health and wellbeing: supporting Helper wellness](https://helper-support.fivegoodfriends.com.au/en_us/health-and-wellbeing-a-new-series-to-support-our-helpers-HkCJu7KW3.md): We know that it takes a special kind of person to provide support We know that your goal is to consistently deliver high quality compassionate care to ou - [External, qualified counselling through AccessEAP](https://helper-support.fivegoodfriends.com.au/en_us/external-qualified-counselling-through-accesseap-Hy631WHM3.md): Five Good Friends is committed to the wellbeing of our Helpers both professionally and personally We have an Employee Assistance Program Access EA - [Free flu vaccinations for Helpers](https://helper-support.fivegoodfriends.com.au/en_us/free-flu-vaccinations-for-helpers-ryn3gBRz2.md): Dorothy2023 - [Tips for managing stress](https://helper-support.fivegoodfriends.com.au/en_us/helper-wellness-tips-for-managing-stress-HkQbvX2an.md): Tips for managing stress Stress is a common occurrence in our modern world Our busy pace of life often demands that we rush and strive to get everything d - [Boost your immune health: simple strategies for staying well in winter](https://helper-support.fivegoodfriends.com.au/en_us/helper-wellness-immune-health-H1Pqu7hpn.md): Supporting your immune health As we head into the winter months and COVID19 infections continue to circulate now is an important time to focus on your im - [Practical tips for healthy eating on the go](https://helper-support.fivegoodfriends.com.au/en_us/helper-wellness-eating-on-the-go-HJ2yqm2p2.md): HELPER WELLNESS SERIES Healthy eating on the go In todays fastpaced world many of us find ourselves constantly on the go juggling work responsibilit - [Navigating grief and loss](https://helper-support.fivegoodfriends.com.au/en_us/navigating-grief-and-loss-SyjaV3Jx6.md): Navigating grief and loss as a Helper As a support worker you play an important role in the lives of our Members offering compassionate care and companio - [The benefits of gratitude](https://helper-support.fivegoodfriends.com.au/en_us/benefits-of-gratitude-H1a7D2yep.md): The science of gratitude Youd be hard pressed to have not heard about the benefits of practicing gratitude People who focus on the areas of their liv - [How to stay safe in extreme heat with your Members](https://helper-support.fivegoodfriends.com.au/en_us/how-to-stay-safe-in-extreme-heat-BJ7aDC4zp.md): How to stay safe in extreme heat Tips for dealing with a heat wave in Australia Australia is famous for its sunny skies and warm summers but none of us ca ## Your Community - [Five reasons to join Five Good Friends](https://helper-support.fivegoodfriends.com.au/en_us/five-reasons-to-join-five-good-friends-BkTb6Xmo.md): People want to live extraordinary lives in the homes and communities they love and often it takes a special kind of person to provide them with the support - [Our Community Coach welcomes you to Five Good Friends](https://helper-support.fivegoodfriends.com.au/en_us/our-community-coach-welcomes-you-to-five-good-friends-S1_i82D3.md): The - [Welcome to Five Good Friends - a video presentation](https://helper-support.fivegoodfriends.com.au/en_us/welcome-to-five-good-friends-a-video-presentation-S16zYhwh.md): Welcome to Five Good Friends - [Thanks a million!](https://helper-support.fivegoodfriends.com.au/en_us/thanks-a-million-BJbFqZJia.md): Headline Thanks a Million This month Five Good Friends Helpers completed the one millionth visit to a Members home It was only seven years ago that the firs - [Refer a friend as a Helper](https://helper-support.fivegoodfriends.com.au/en_us/refer-a-friend-Hy3lJ8FMi.md): Your recommendations are important to us Do you know someone who would make an amazing Helper Or do you know someone who is in need of some ## Quality and Compliance - [Can I drive a Member's car?](https://helper-support.fivegoodfriends.com.au/en_us/can-i-drive-a-members-car-Bk0o9Ltzo.md): Yes you may drive a Member or Authorised Representatives vehicle for the purpose of fulfilling the requirements of a service visit for a Member after ensuring - [COVID-19: How to work with our Members](https://helper-support.fivegoodfriends.com.au/en_us/five-good-friends-covid-19-guidelines-S1oqCStfo.md): We are always grateful for the kind skilled and considerate help Helpers provide to our Members It makes an important difference in their lives Over - [NDIS National Screening Check](https://helper-support.fivegoodfriends.com.au/en_us/ndis-national-screening-check-SJkBDFjZh.md): New background screening check released Feb 2021 Five Good Friends is a proud registered provider of NDIS services To match you with Members living with - [NDIS Orientation Course](https://helper-support.fivegoodfriends.com.au/en_us/ndis-orientation-course-rk3q9toW2.md): Five Good Friends is a proud NDIS Registered Provider The National Disability Insurance Scheme is the new way for Australians under the age of 65 living - [Free flu vaccinations for Helpers](https://helper-support.fivegoodfriends.com.au/en_us/free-flu-vaccinations-for-helpers-ryn3gBRz2.md): Dorothy2023 - [Ensure your verifications are up to date!](https://helper-support.fivegoodfriends.com.au/en_us/ensure-your-verifications-are-up-to-date-ry0OexfH2.md): At Five Good Friends we are always working to make sure you are able to do the great work you do and deliver amazing care and support to our Members Help - [How do I report an incident?](https://helper-support.fivegoodfriends.com.au/en_us/how-do-i-report-an-incident-r1lAhBNfi.md): Five Good Friends encourages and values the prompt identification and reporting of incidents and near misses whether they relate to you individually or Memb - [Course: Medication Support Policy](https://helper-support.fivegoodfriends.com.au/en_us/new-course-medication-support-policy-BkrBPFx23.md): Medication Support is one of many essential services provided by Helpers that allow Members to maintain their independence Even though Helpers are not administ - [Need to update your Helper details?](https://helper-support.fivegoodfriends.com.au/en_us/need-to-update-your-helper-details-SkkadFe3n.md): Wh - [Insurance: what you need to know as a contractor Helper](https://helper-support.fivegoodfriends.com.au/en_us/insurance-what-do-you-need-to-know-as-a-contractor-helper-rJo0e8m32.md): Insurance What do you need to know Subheading Five Good Friends and Helper Insurances Being an Independent Contractor for Five Good Friends means tha - [How to stay safe in extreme heat with your Members](https://helper-support.fivegoodfriends.com.au/en_us/how-to-stay-safe-in-extreme-heat-BJ7aDC4zp.md): How to stay safe in extreme heat Tips for dealing with a heat wave in Australia Australia is famous for its sunny skies and warm summers but none of us ca - [Insurance webinar: what you need to know as an independent contractor](https://helper-support.fivegoodfriends.com.au/en_us/insurance-what-you-need-to-know-as-an-independent-contractor-HJ9UADaST.md): Running your own care business also comes with an added layer of responsibility Insurance is an important part of running your own business especially when th - [How the Code of Conduct improves care](https://helper-support.fivegoodfriends.com.au/en_us/how-the-code-of-conduct-improves-care-rJmopyPYC.md): At Five Good Friends we are always working to enable Helpers to deliver amazing care and support to our Members Helpers need to meet several industry standa - [A comprehensive guide to medication safety and training for Helpers](https://helper-support.fivegoodfriends.com.au/en_us/comprehensive-guide-to-medication-safety-and-training-for-helpers-HJvV6LXy1g.md): Intro - [Safe transport practices](https://helper-support.fivegoodfriends.com.au/en_us/safe-transport-practices-HyBFGMQFJe.md): As part of our ongoing commitment to providing the best care to our Members we want to emphasise the importance of safe transport practices when assisting Me - [When should I make direct contact with a Care Manager?](https://helper-support.fivegoodfriends.com.au/en_us/when-should-i-make-direct-contact-with-a-care-manager-BJ2aCYtybx.md): The Care Manager shares responsibility with Helpers in relation to what happens in the home Your Care Manager is available to provide support and advice as wel - [Why would a Care Manager not allow me to change a visit?](https://helper-support.fivegoodfriends.com.au/en_us/why-would-a-care-manager-not-allow-me-to-change-a-visit-HymxL5K1e.md): Its important to be aware that some Members have fixed budgets both private and government funded and may not have resources for additional hours or visits - [What should I do if a Member asks me to provide a service I am not qualified or experienced in?](https://helper-support.fivegoodfriends.com.au/en_us/what-should-i-do-if-a-member-asks-me-to-provide-a-service-i-am-not-qualified-or-experienced-in-HyKLUqK1Ze.md): If a Member or Authorised Representative asks you to provide a service you are not qualified or experienced to do let them know that you are not able to provid - [What do I do in an emergency?](https://helper-support.fivegoodfriends.com.au/en_us/what-do-i-do-in-an-emergency-BkTVvqKJl.md): In the event of an emergency your first priority is always your own safety If there is no risk to your safety act to ensure the safety of others If there is - [Managing your visits](https://helper-support.fivegoodfriends.com.au/en_us/managing-your-visits-Hyr3Cxmll.md): Managing Visits We want you to feel confident when starting your visits This article covers the key things to remember to ensure smooth welldocumented visit - [Aged Care compliance training for Helpers](https://helper-support.fivegoodfriends.com.au/en_us/aged-care-compliance-training-for-helpers-H1KdRw_Cbg.md): Under the Aged Care Act 2 ## News - [Annual pricing update for Helpers effective 10 August 2026](https://helper-support.fivegoodfriends.com.au/en_us/annual-pricing-update-for-helpers-effective-10-august-2026-rJze6MD0.md): The Commonwealth Governments recent annual review of Home Care Package subsidies has resulted in significant updates aimed at enhancing the quality and accessi - [Own your potential: stand out and showcase your attributes!](https://helper-support.fivegoodfriends.com.au/en_us/own-your-potential-stand-out-and-showcase-attributes-SyoVLI5aR.md): Learn how to enhance your profile preferences in the Five Good Friends app and improve your work opportunities. ## NDIS - [NDIS Participants: Mental Health](https://helper-support.fivegoodfriends.com.au/en_us/ndis-participants-and-mental-health-By_DGodi.md): How society views and treats people with mental illnesses is slowly improving However there are still a lot of misconceptions about mental health that can - [National Disability Insurance Scheme (NDIS): Participants and their Stories](https://helper-support.fivegoodfriends.com.au/en_us/learning-and-development-national-disability-insurance-scheme-participants-rycsy8Yfo.md): The National Disability Insurance Scheme NDIS supports over 500000 Australians with disability While NDIS participants may share some common challenges - [How do I claim expenses for an NDIS Member?](https://helper-support.fivegoodfriends.com.au/en_us/how-do-i-claim-expenses-for-an-ndis-member-HyRjW4lOo.md): Invoicing for Travel Costs for an NDIS Member Depending on your NDIS Members funding you may be able to charge for travel costs when providing transport - [NDIS National Screening Check](https://helper-support.fivegoodfriends.com.au/en_us/ndis-national-screening-check-SJkBDFjZh.md): New background screening check released Feb 2021 Five Good Friends is a proud registered provider of NDIS services To match you with Members living with - [NDIS Orientation Course](https://helper-support.fivegoodfriends.com.au/en_us/ndis-orientation-course-rk3q9toW2.md): Five Good Friends is a proud NDIS Registered Provider The National Disability Insurance Scheme is the new way for Australians under the age of 65 living ## Meaningful Connections - [Meaningful Connections: General](https://helper-support.fivegoodfriends.com.au/en_us/meaningful-connections-general-rytLLlXVR.md): Use this sheet and other available sheets for real tips and suggestions about making conversation nurturing connections and improving the quality of life of yo - [Meaningful Connections: Sport](https://helper-support.fivegoodfriends.com.au/en_us/meaningful-connections-sport-BJmHFeXVA.md): Use h - [Meaningful Connections: TV and Movies](https://helper-support.fivegoodfriends.com.au/en_us/meaningful-connections-tv-and-movies-SkYfqgX4R.md): Meaningful Connections Sport - [Meaningful Connections: Internet and Device Use](https://helper-support.fivegoodfriends.com.au/en_us/meaningful-connections-internet-and-device-use-SJ3l3lXNA.md): Use this - [Meaningful Connections: Exercise](https://helper-support.fivegoodfriends.com.au/en_us/meaningful-connections-exercise-rk3QagXNA.md): Use this Resou - [Meaningful Connections: Reading](https://helper-support.fivegoodfriends.com.au/en_us/meaningful-connections-reading-rks2TgmEC.md): Use this Res - [Meaningful Connections: Social Interaction](https://helper-support.fivegoodfriends.com.au/en_us/meaningful-connections-social-interaction-SkIVAgQVR.md): Use this Resource Sheet for real tips and suggestions about making conversations nurturing connections and improving the quality of life for a Member who may h - [Meaningful Connections: Cooking and Eating](https://helper-support.fivegoodfriends.com.au/en_us/meaningful-connections-cooking-and-eating-rJkFAx7VA.md): Use this Resource Sheet for real tips and suggestions about making conversations nurturing connections and improving the quality of life for a Member who may h - [Meaningful Connections: Music, Radio and Podcasts](https://helper-support.fivegoodfriends.com.au/en_us/meaningful-connections-music-radio-and-podcasts-B1F00emE0.md): Use this Resource Sheet for real tips and suggestions about making conversations nurturing connections and improving the quality of life for a Member who may h - [Meaningful Connections: Playing Games and Puzzles](https://helper-support.fivegoodfriends.com.au/en_us/meaningful-connections-playing-games-and-puzzles-SyTQyWmVR.md): Use this Resource Sheet for real tips and suggestions about making conversations nurturing connections and improving the quality of life for a Member who may h - [Meaningful Connections: Computer and Digital Games](https://helper-support.fivegoodfriends.com.au/en_us/meaningful-connections-computer-and-digital-games-HkVqJW7VA.md): Use this Resource Sheet for real tips and suggestions about making conversations nurturing connections and improving the quality of life for a Member who may h - [Meaningful Connections: Outdoor Activity and Travel](https://helper-support.fivegoodfriends.com.au/en_us/meaningful-connections-outdoor-activity-and-travel-rkgZebQVR.md): Use this Resource Sheet for real tips and suggestions about making conversations nurturing connections and improving the quality of life for a Member who may h - [Meaningful Connections: Cultural Practices and Traditions](https://helper-support.fivegoodfriends.com.au/en_us/meaningful-connections-cultural-practices-and-traditions-ryJDgZ7V0.md): Use this Resource Sheet for real tips and suggestions about making conversations nurturing connections and improving the quality of life for a Member who may h - [Meaningful Connections: Hobbies and Art](https://helper-support.fivegoodfriends.com.au/en_us/meaningful-connections-hobbies-and-art-BkEslXE0.md): Use this Resource Sheet for real tips and suggestions about making conversations nurturing connections and improving the quality of life for a Member who may h - [Meaningful Connections: Pets and Animal Care](https://helper-support.fivegoodfriends.com.au/en_us/meaningful-connections-pets-and-animal-care-SkxJWb7VA.md): Use this Resource Sheet for real tips and suggestions about making conversations nurturing connections and improving the quality of life for a Member who may h - [Meaningful Connections: Gardening](https://helper-support.fivegoodfriends.com.au/en_us/meaningful-connections-gardening-HJ981EEC.md): Use this Resource Sheet for real tips and suggestions about making conversations nurturing connections and improving the quality of life for a Member who may h - [Meaningful Connections: Study and Learning](https://helper-support.fivegoodfriends.com.au/en_us/meaningful-connections-study-and-learning-BJQjbJ4EA.md): Use this Resource Sheet for real tips and suggestions about making conversations nurturing connections and improving the quality of life for a Member who may h - [Meaningful Connections: Volunteering](https://helper-support.fivegoodfriends.com.au/en_us/meaningful-connections-volunteering-HJs1MyENR.md): Use this Resource Sheet for real tips and suggestions about making conversations nurturing connections and improving the quality of life for a Member who may h - [Meaningful Connections: Home Improvements and Maintenance](https://helper-support.fivegoodfriends.com.au/en_us/meaningful-connections-home-improvements-and-maintenance-Hk8UG144C.md): Use this Resource Sheet for real tips and suggestions about making conversations nurturing connections and improving the quality of life for a Member who may h - [Meaningful Connections: Children and Child-raising](https://helper-support.fivegoodfriends.com.au/en_us/meaningful-connections-children-and-child-raising-SJy5zkVNR.md): Use this Resource Sheet for real tips and suggestions about making conversations nurturing connections and improving the quality of life for a Member who may h - [Supporting a Member in Hospital](https://helper-support.fivegoodfriends.com.au/en_us/supporting-a-member-in-hospital-BJdhdysER.md): Whether its expected or unexpected staying in the hospital for any length of time can be an uncomfortable and lonely experience When one of your Members is ## Care Conversations - [Care conversations: Protecting our Members’ vision](https://helper-support.fivegoodfriends.com.au/en_us/care-conversations-protecting-our-members-vision-BJBt46Gubl.md): Throughout the year global awareness days remind us to prioritise different aspects of health from World Heart Day to Mental Health Week These important mome - [Care Conversations: Staying connected through better hearing](https://helper-support.fivegoodfriends.com.au/en_us/care-conversations-staying-connected-through-better-hearing-ryQaU5wcZe.md): Last month we launched our Care Conversations series with a focus on vision health This month were continuing the series by exploring hearing health Hear - [Care conversations: Supporting Members with continence](https://helper-support.fivegoodfriends.com.au/en_us/care-conversations-supporting-members-with-continence-r194cYPzMl.md): Changes in bladder or bowel function are common and can have a significant impact on a Members comfort confidence independence and wellbeing Helpers play an ## Medication Safety - [Medication Facts](https://helper-support.fivegoodfriends.com.au/en_us/medication-facts-ByiCfgC3be.md): Medication - [Medication errors in the community](https://helper-support.fivegoodfriends.com.au/en_us/medication-errors-in-the-community-SJtXObAnZg.md): Medicar - [Helpers and medication errors](https://helper-support.fivegoodfriends.com.au/en_us/helpers-and-medication-errors-rJOlKWRnl.md): Helper - [Members and medication errors](https://helper-support.fivegoodfriends.com.au/en_us/members-and-medication-errors-S1b0KZCnx.md): Medication errors in the community can occur dueto various factors includingPoor communication Lack of information Lack of coordinationbetween health workers - [Helper boundaries](https://helper-support.fivegoodfriends.com.au/en_us/helper-boundaries-S1Dkjb0nbe.md): Helper