# Your first week with Five Good Friends > Welcome Aboard Welcome and thank you joining the Five Good Friends Platform as a Helper Starting out as Helper and an independent contrac Source: https://helper-support.fivegoodfriends.com.au/en_us/your-first-week-with-five-good-friends-H1L4CHN8i Last updated: 2025-10-29T01:59:17.425Z ![](https://cdn.kustomerhostedcontent.com/media/62bdb8727045aa066fa5e91e/3a397d57cbd5cb1c9aea494bbbf2801c.png) ## Welcome aboard! Welcome and thank you for joining the Five Good Friends platform. Starting out as Helper, and an independent contractor, can sometimes be a little overwhelming. We want to ensure that we are giving you the recognition and support that you require to continue to do what you love to do. Along with this, we want you to feel valued, supported and in control. Your experience should be as magical as it is for those we support in the community. ![](https://cdn.kustomerhostedcontent.com/media/62bdb8727045aa066fa5e91e/485c831ee583561cbd262c07f227096a.png) ## Getting started - The Five Good Friends app In your first week, we will send you an invitation to activate your Five Good Friends account and download the app. Your app will become the way you: * Complete or update your profile. * View your roster. * Change and add visits with your Members. * View details about your Members, including their contact details and help plans. * Share notes and observations with the care team. * Check-in to let the family know when you are there. * Check-out at the completion of a visit to share notes and invoice for your services. * Receive notifications about opportunities for more work with other Members or to fill shifts. * Keep track of your earnings for each financial year. * Keep your background documents and verifications up-to-date. * And more! [](https://helper-support.fivegoodfriends.com.au/en_us/how-does-app-work-BJPo3SFGs)[Learn more about how to use the app.](https://helper-support.fivegoodfriends.com.au/en_us/how-does-app-work-BJPo3SFGs) Have you downloaded he Five Good Friends app from the [Apple App Store](https://apps.apple.com/au/app/five-good-friends/id1169214550) or [Google Play](https://play.google.com/store/apps/details?id=au.com.fivegoodfriends.fivegoodfriends)? ![](https://cdn.kustomerhostedcontent.com/media/62bdb8727045aa066fa5e91e/932db30e33584494a636eb90b865122c.png) ## Keep yourself updated with FGF news - The Help Centre ### Important resources for Helpers The Help Centre is where we regularly share: * news and industry updates * events * learning and development opportunities * business support * self-care tips. Explore the Help Centre [here](https://helper-support.fivegoodfriends.com.au/) and bookmark it! ### Must knows - Organisational Policies Our organisational policies are accessible [here](https://www.notion.so/fivegoodfriends/Organisational-Policies-56fffcd97eaa4465a1c4808c23ce137e). We will share any updates with you by email if there are any updates. ### Upskill - Learning and Development While you are getting set up, it is a great time to take a look at our Learning and Development program. We have developed our program with a clear understanding of what Helpers need to know, based on industry knowledge, research and feedback from our Members. As a part of your onboarding as a Helper, we will send you an email to your [Learnupon](https://fivegoodfriends.learnupon.com/users/sign_in?next=%2Fdashboard) account. We also provide Helpers with dedicated training facilitators and community coaches to ensure they can achieve their goals and feel qualified to take on the workload they desire. Most of the training is self-paced, online, and covers a broad range of topics, including basic medication, personal care, and manual handling, as well as how to use our magic technology and grow your own care business. Read more about our approach to learning and development [here](https://www.fivegoodfriends.com.au/blog/how-empowering-our-workforce-with-learning-delivers-better-care). ### Connect with us Follow us and connect with us on [Facebook](https://www.facebook.com/fivegoodfriends/), [Instagram](https://www.instagram.com/fivegoodfriends/?hl=en) and [Linkedin](https://www.linkedin.com/company/five-good-friends-pty-ltd). ![](https://cdn.kustomerhostedcontent.com/media/62bdb8727045aa066fa5e91e/3fdbfd39c00eb0d637abe1231b97c03a.png) ## Your dedicated Helper Support Team We have a dedicated team who are there to support and assist you, so you can focus on what matters most - providing support and care to Five Good Friends Members. Our Helper Team provides Helpers in our Network with Helper meet-ups, learning and development, and tips and guides on growing your member base. You can contact the Helper Team on **1300 787 58**1 or text **0400 185 565**. You can also send an email to our dedicated Helper email [helper@fivegoodfriends.com.au](mailto:helper@fivegoodfriends.com.au) and one of the team will get back to you. As part of our Helper team we have: * **Helper supply & onboarding specialist** - they are responsible for onboarding our wonderful Helpers and ensure all their background checks are verified and up-to-date. * **Community coaches** - Provide on-the-ground coaching for Helpers and support Helper learning and development. * **Training facilitators** - Qualified trainers to assist you in practical up-skilling in your learning and development journey. * **Helper coordinators** - Our matching specialists who will send you opportunities for work with Members that are a great match for you based on your skills, preferences and interests. * **Rostering team** - Our firefighters who will send you opportunities for emergency and short-term visits. They're also here to help if you can't attend a visit and aren't able to reschedule or find another Helper on your Member's team to fill-in for you. * **On-call team** - available outside of business hours to support with urgent matters such as incidents or emergency cover for a visit. * **Finance and Administration** - Provide Helper support with any invoicing and finance queries. ### Member Support It takes a team working together to deliver our Members truly exceptional care. Sometimes, the Member you are supporting will need assistance to talk to their care team. At Five Good Friends, we have a care team that consists of a group of specialists committed to the key areas of our Members support. The care team can also be contacted on **1300 787 518** or email via the App. As part of the care team we have: * **Customer service team** - Provides everyday support to both Members and the broader care team. * **Care Coordinators**  - Coordinates the day to day care and support for Members, including services and funding. Contact the Care Coordinator for any Member related care concerns. * **Care Specialists -** Monitors and coordinates our remote care monitoring technology, and \*\*\*\*ensures the help we provide is aligned to Member goals and changing needs. * **Customer service team** - Supports our Member phone hotline and are our all rounders who can solve many queries for Helpers and Members! * **Community Nurses** - Provide clinical nursing support to Members. Once matched with a Member, you'll be able to check the app and see their care team contact information - this may change from Member to Member. ### Last of all, thank you! Thank you again for joining the Five Good Friends platform as an independent contractor. We look forward to offering you your first Member match! In the meantime, don't forget to take a look around the Help Centre for more information about training courses, and tips and tricks that will help you get started. If you have any questions, please reach out to our Helper team on 1300 787 581 or [helper@fivegoodfriends.com.au](mailto:helper@fivegoodfriends.com.au)