# Your Business: Customer Service

> The second instalment in Five Good Friendsrsquo training series focused on running your own small business as a Helper available      In the first m

Source: https://helper-support.fivegoodfriends.com.au/en_us/your-business-customer-service-SkY4IdNus

Last updated: 2024-09-17T02:16:51.166Z

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## Enhance your skills with the Your Business series

As an Independent Contractor on the Five Good Friends platform, you have the flexibility to choose your work schedule and the type of work you want to do. However, this independence also comes with added responsibility. If you’re new to being an Independent Contractor, you might feel unsure about how to maximise your time and success as a Helper.

The Your Business training series is designed to equip Five Good Friends Helpers with essential skills and knowledge for excelling as Independent Contractors. The series includes three key modules:

1.  **Preparing for Work:** This module covers the basics of getting started, including goal-setting and using the app effectively.
2.  **Customer Service:** This module enhances communication skills and service quality, helping Helpers strengthen relationships with Members and increase work opportunities.
3.  **Using Technology:** This module familiarises Helpers with the platform’s tech tools, device care, and privacy measures.

Together, these modules provide comprehensive support to help Helpers optimise their role, improve service delivery, and thrive in their independent contracting journey. 

## Module 2: Customer Service

In the first module, Preparing for Work, we covered essential steps from gathering the necessary equipment to setting your goals and priorities. The second module, Customer Service, offers valuable tips and tricks for elevating your support services.

Customer service involves assisting or advising both existing and prospective customers. This includes in-person interactions, phone conversations, emails, and in-app communication with Members, their loved ones, and Five Good Friends.

Providing excellent customer service is a key part of your responsibilities as a Helper. In this module, we’ll guide you on how to enhance your customer service skills and use friendly, honest communication to build stronger relationships with Members. Improving your customer service can also increase your chances of securing more opportunities for work!

### Further questions and enrolment

To enrol directly, go [LearnUpon](https://fivegoodfriends.learnupon.com/catalog/courses) and self-enrol.

For further information, call us on 1300 787 581 or email [learning.development@fivegoodfriends.com.au](mailto:learning.development@fivegoodfriends.com.au).