# What to do if I am running late?

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Source: https://helper-support.fivegoodfriends.com.au/en_us/what-to-do-if-i-am-running-late-H1V0I8YGi

Last updated: 2024-09-12T03:44:30.058Z

At Five Good Friends, we greatly value the direct communication you have with your Members and their families. This approach strengthens relationships and deepens your understanding of their needs.

We understand that unforeseen circumstances can sometimes cause delays. To maintain effective communication and support these relationships, please follow these steps if you are running late or need to make adjustments:

*   **Inform the Member:** Contact the Member or their Authorised Representative as soon as possible. Apologise for the delay and provide an updated arrival time.
*   **Adjust service time:** If it suits the Member, consider staying beyond the scheduled finish time to ensure they receive the full service they requested.
*   **Record keeping:** Check in and out of the visit via the app. Adjust the visit times to accurately reflect the service duration and leave a note for the Care Manager.
*   **Rescheduling:** If rescheduling is necessary and the service is not essential (e.g., medications, showering), agree on a new time with the Member and update the visit details in the app to reflect the change.

### Additional questions?

For any questions, please contact Customer Service at 1300 787 581 or email [helper@fivegoodfriends.com.au](mailto:helper@fivegoodfriends.com.au).