# The role of a Member's Help Plan

> At Five Good Friends we strive to help people live engaged and successful lives in the homes and communities they love We put our Members and their familie

Source: https://helper-support.fivegoodfriends.com.au/en_us/the-members-help-plan-Sk9H4LKGs

Last updated: 2024-09-12T04:11:20.605Z

At Five Good Friends, we strive to help people live engaged and successful lives in the homes and communities they love. We put our Members and their families at the centre of everything we do.

## Our Members talk and we listen

Our approach means that Members only need to share their story once. A Members’ story, goals, and expectations are captured in a living document known as the Help Plan. Learn about how to access your Member's Help Plan [here](https://helper-support.fivegoodfriends.com.au/en_us/how-do-i-see-a-members-help-plan-r1YSqYZOo).

## For Helpers, the Help Plan is critical

The Help Plan is essential for Helpers. It outlines expectations, describes how to support Members effectively, and highlights any important details needed to achieve the best outcomes for Members and their loved ones. 

It also sets professional boundaries, ensuring Helpers understand their roles clearly. If a Member requests support not covered in the Help Plan, please contact the Customer Support Team at 1300 787 581.

## Everyone is on the same page

When someone becomes a Five Good Friends Member, we encourage them to discuss their expectations and support needs with family or loved ones. This helps ensure we capture everything needed to provide the right care and support.

For new Helpers, reviewing the Help Plan is a crucial part of their preparation. The Help Plan provides insights into the Member’s preferences, including their likes, dislikes, and cultural background. It also includes practical details about their living arrangements and how to access their home safely.

## My Member wants to change their Help Plan?

Help Plans are important, and we understand that needs and circumstances can change. Members should be involved in updating their Help Plan, as the best plans are those created in collaboration with family and loved ones.

For minor changes to the Help Plan, Members can speak with the Member Services team. Regular reviews are scheduled annually, but if updates are needed sooner, please contact Member Services at 1300 787 581.

## More questions?

Everything you need to know about operating as an independent contractor with Five Good Friends is in the Brokerage Agreement that you accepted when you came on board. The Brokerage Agreement can be found [here](https://fivegoodfriends.notion.site/Helper-Brokerage-Agreement-00d73981d53c4873ac7bd0b867a20ce6).

We have an in-depth learning and development course on Helper plans [here](https://fivegoodfriends.learnupon.com).

If you have more questions about setting your Helper default rates, please contact the Customer Support Team at 1300 787 581 or [helper@fivegoodfriends.com.au](mailto:helper@fivegoodfriends.com.au).