# The Five Good Friends Platform Fee > When Five Good Friends began in 2017 the vision was to revolutionise home care by building a selfservice platform that connected people with the best care Source: https://helper-support.fivegoodfriends.com.au/en_us/the-five-good-friends-platform-fee-rJT9N1EMs Last updated: 2026-07-26T13:59:59.783Z ![](https://cdn.kustomerhostedcontent.com/media/62bdb8727045aa066fa5e91e/7e45b395b8dcf10c50abdbde984ee595.png) # The Five Good Friends platform fee At Five Good Friends, we are committed to supporting you, our Helpers, so you can focus on what you do best—providing excellent care. Part of this support includes the **platform fee**, which helps cover the technology, tools, and services that enable you to succeed. ## ![](https://cdn.kustomerhostedcontent.com/media/62bdb8727045aa066fa5e91e/35287caf38180b03d7fce09a47a9a643.png) ## What is the Five Good Friends Platform Fee? The Five Good Friends platform fee is designed to handle the administrative tasks that would typically fall on you, allowing you to focus on delivering high-quality care. The fee is deducted from the invoice you generate for the Member (e.g., if you charge $65, 20% is deducted, and you take home the rest). This fee ensures we can maintain the technology, provide marketing, and offer ongoing support to you. It’s all about giving you the tools and backing up your need to succeed while we take care of the infrastructure and admin. ## ![](https://cdn.kustomerhostedcontent.com/media/62bdb8727045aa066fa5e91e/7e8549d66ba37d6045726396528cac10.png) ## ## What the platform fee covers ### 1\. Technology Our app makes your work easier by allowing you to manage and invoice visits, track earnings, view your schedule, communicate with Members, and access help plans—all in one place. This technology streamlines your day-to-day tasks, improving both your efficiency and the care you deliver. ### 2\. Business Support We provide dedicated business support through coaching, development opportunities, financial assistance, marketing tools, and ongoing campaigns to help you grow your business and attract new memberships. ### 3\. Care Monitoring & our Care Team Our care monitoring system [analyses the notes](https://helper-support.fivegoodfriends.com.au/en_us/checkout-notes-how-to-write-a-great-note-BJ3P7B6zj) [you submit after each visit](https://helper-support.fivegoodfriends.com.au/en_us/checkout-notes-how-to-write-a-great-note-BJ3P7B6zj) and flags any concerns, ensuring you receive prompt backup when needed. This system adds an extra layer of safety for both you and the Member and helps our care team respond quickly when required. ### 4\. Learning and development We offer ongoing [learning and development opportunitie](https://fivegoodfriends.learnupon.com/users/sign_in?next=%2Fdashboard)s to help you expand the range of services you provide and enhance your skills. This supports your personal growth and increases your potential to secure more matches. ### 5\. Dedicated support team Delivering great care is not an individual job. Our dedicated team of Helper coordinators, care coordinators, community coaches, and training facilitators are always available to support you. Whether you're managing your schedule, seeking guidance, or needing face-to-face training, we're here to help. ### 6\. Rostering & 24/7 on-call support The rostering team assists with emergency visits and ensures you're covered if you're unable to reschedule or replace yourself. They are on-call from 6pm - 6am to provide extra support whenever it’s needed. ## ![](https://cdn.kustomerhostedcontent.com/media/62bdb8727045aa066fa5e91e/c0eaaddf0ee82f5635a789fd8f3939b3.png) ## ## Why the platform fee is essential? We understand that as a Helper, your primary focus should be on providing care, not on administrative tasks. By charging the platform fee, we're ensuring that you have the support, tools, and infrastructure you need to focus on what truly matters—delivering the best care to our Members. If you’re ever uncertain or need assistance, our team is here to support you every step of the way. We want you to feel valued, supported, and successful as part of the Five Good Friends network. ### **How much Is the platform fee?** The Platform Fee is typically 20% for Home Care Package Members, with a higher fee for NDIS services due to different funding and pricing structures. ## Frequently Asked Questions ### **How much is deducted from my rate?** This depends on the rate you charge. For a $65 visit, a 20% fee is $13.00, making the take-home rate in this example $52.00. - (always check Five Good Friends latest hourly rate.) ### **Do I pay the platform fee if I'm not working?** No, you’re only charged for completed visits. **Why are platform fees different for Home Care Package and NDIS?** NDIS funding is capped, so the platform fee is higher to cover all costs, while Home Care Packages have diversified funding. * * * **Related Resources** **Login to the Learning and Development platform:** [**LearnUpon**](https://fivegoodfriends.learnupon.com/users/sign_in?next=%2Fcatalog%2Fcourses%2F1259112) **View the** [**Brokerage Agreement**](https://fivegoodfriends.notion.site/Helper-Brokerage-Agreement-00d73981d53c4873ac7bd0b867a20ce6) To speak to our customer service team call **1300 787 581** or email [helper@fivegoodfriends.com.au](mailto:helper@fivegoodfriends.com.au).  * * *