# Matching - How do we help match you to Members

> At Five Good Friends were committed to fostering long happy working relationships by matching you with the best Members for your skills availability loc

Source: https://helper-support.fivegoodfriends.com.au/en_us/matching-how-do-we-help-match-you-to-members-Bk1IHwds

Last updated: 2024-03-13T00:39:23.757Z

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At Five Good Friends, we're committed to fostering long, happy working relationships by matching you with Members based on a whole range of elements including your skills, availability, location and personality.

We get you off to a good start by providing what we hope will be an ideal introduction. Then, you take over from there - continuing to work with the Members you choose to work with. Our model lets you agree terms with Members and their families. The relationship is yours to foster and enjoy. It sure beats working with new strangers every week!

## Great Matches, Make Great Relationships 

Five Good Friends prides itself on being the best matchmaker in the business. We understand that the right Helper match can make all the difference. Relationships are as important as the support provided. When a Member is inviting people into their home, it’s important everyone - the Member, their loved ones and the Helper - feels comfortable. 

There is a number of factors that come into consideration when looking for a great match including; 

## Location

We try to match you to Members that are in your local community. How close are you a Member? This allows Helpers to spend less time travelling, plus you know the local area and community.

## Consistency and Availability 

Relationships are important, especially when it comes to care. We know our Members feel it is important to have regular Helpers visiting them. Consistency and availability to provide services that meet the requirements of the Member is really important. 

## Rates 

Five Good Friends Members can be on different Government funding schemes such as Commonwealth Home Support Program (CHSP), Home Care Packages (HCP), a National Disability Insurance Scheme Package or private funding. 

What this means is their budgets vary, and the amount of hours they can afford each week may be different. A major question when matching is will the Member be able to receive their required number of hours of help at your hourly rate?

## Qualifications & Experience

Do you have sufficient experience to provide the kind of services required by the Member? Has the Member requested a Helper with a particular skill (ie, language) or from a particular background or personality type?

It’s important that the Helper providing support has the training, skills and confidence needed for the Member.  Helpers provide details on their qualifications and experience. Five Good Friends verifies the information provided, talks to referees and reviews all background checks.  And there is always the opportunity to upskill through the Five Good Friends Learning and Development program. 

## Personality

Outcomes are better when the people have common ground to build a relationship. During the onboarding process, Five Good Friends records personality attributes that allow us to match the right person. This includes likes, interests and hobbies. 

If we don't have an ideal match for you right away, we'll let you know. We keep your details securely on file for when a new Member joins Five Good Friends that is a perfect match for you! 

Gaining qualifications, competencies and setting a competitive hourly rate are all great ways that you can be matched with more Members.

## Need more support? 

Five Good Friends has developed a dedicated Helper programme and team to support carers joining the platform.

We want to create a place where people love what they do, feel valued, supported and in control. It needs to be just as magical for our Helpers as for those receiving support in their homes.

At Five Good Friends, we want to show you our magic so that you can bring yours!

If you would like to speak to your Helper Coordinator, a Community Coach or the Customer Support Service, simply call **1300 787 581** or email [helper@fivegoodfriends.com.au](mailto:helper@fivegoodfriends.com.au).