# Frame It Series: Incident Reports

> During your visits with Members there may be incidents that put your safety or your Membersrsquo safety at risk     An incident is defined as

Source: https://helper-support.fivegoodfriends.com.au/en_us/frame-it-series-incident-reporting-SJ0BuONOj

Last updated: 2024-03-15T05:12:00.869Z

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During your visits with Members, there may be incidents that put your safety or your Members’ safety at risk. 

An "**incident**" is defined as an event or set of circumstances that could have resulted in or did result in, harm, illness, loss, property damage, or disruption to normal services to a Member or worker. Incidents can happen even if everyone is behaving normally and with good intentions.

The Five Good Friends new training module in the Frame It series focuses on incident reports. Five Good Friends has a blame-free culture when it comes to incidents, but it is very important that every incident is reported, whether it was a near miss or harm was done. By reporting incidents, we can learn from them and work together to find solutions for when things go wrong.

The **Incident Reports module** takes you through the incident process, from potential incidents that could occur and how to handle them in the moment to submitting an incident report and the following process. 

We will also show you where to find the **incident report form** in the app and how to use the ISBAR structure we’ve talked about in previous Frame It modules to write a report that is clear, informative and easy to follow.

The training is available for free on LearnUpon, so make sure you take this opportunity to learn about how to recognise, respond to and report incidents. 

By reporting incidents when they happen and giving Five Good Friends the important details, you can help to further improve the care your Members receive. 

For further information: Call us on **1300 787 581** or email [learning.development@fivegoodfriends.com.au](mailto:learning.development@fivegoodfriends.com.au). 

To enrol directly: [Go to https://fivegoodfriends.learnupon.com/catalog/courses and self-enrol](https://fivegoodfriends.learnupon.com/catalog/courses/2965849).