# Check-out Notes and Notebook - What is the difference?

> As a Helper you are the eyes and ears in the home The information you provide to us through Five Good Friends app is critical It is also really important t

Source: https://helper-support.fivegoodfriends.com.au/en_us/check-out-notes-and-notebook-what-is-the-difference-r1JxEtZ_s

Last updated: 2026-06-25T06:10:02.676Z

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**As a Helper you are the eyes and ears in the home.** The information you provide to us through Five Good Friends app is critical. It is also really important that the information about a Member’s health and well-being is documented in the correct location on the app.

You have special insight into the day-to-day lives of the Members you help, so any information you share can help make a huge impact in a Member’s life and ongoing care.

There are two locations on the app that Helpers need to use – **Check-out notes** and **n****otebook.**

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## Check-out notes

Check-out notes play a vital role in the visit check-out process. They prompt Helpers to document any changes or concerns about the Member during their visit, providing the care team with valuable insights into the Member's current health and wellbeing. 

These notes are also the backbone of our monitoring technology. By analysing, categorising and ranking your notes, our algorithm can raise important observations, ensuring that every Member receives timely and effective support.

To help you look out for your Members further, check out notes are shared with other Helpers assisting the same Member, promoting collaboration and ensuring continuity of care across different shifts. The app will prompt Helpers to catch up on recent updates within the visit details.

By sharing these notes, Helper and care teams can work together more effectively, reduce the risk of oversight, and provide consistent and informed care to every Member.

Please note that check-out notes are not visible to Members or their authorised representatives, and are not intended to be shared with or read aloud to Members.

If a Member would like to access information held by Five Good Friends, this can be arranged through the privacy policy and the formal Request for Information process.

Helpers may also find it helpful to be aware that case notes can be accessed through a Request for Information, or if required by a government department or under subpoena.

We have a number of modules as part of our **Better Communication** **series** in the Learning Hub [here.](https://fivegoodfriends.learnupon.com/catalog)

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## Notebook

Notebook is where you can communicate and share updates with the whole team, your Member's family and sometimes, also your Member.

Notebook is a digital representation of a physical book often found in homes. It allows our Members, their loved ones and Helpers to stay informed all from within the app.

Notebook is used to share information as identified on the Help Plan or as part of responding to existing Notes and can be completed within the visit.

Notebook is a tool to deliver better transparency, peace of mind and deeper engagement. Stories, summaries, questions and instructions are examples of what goes into Notebook.

We have more detailed learning module called **Better Communication: Notebook.**

  

## When to contact Five Good Friends

If you have any questions about the difference between Check-out Notes and Notebook, please contact our Customer Support Team on **1300 787 581**.